Return – Refund policy

1. 30 Days Returns

You have the right to request a return within 30 days of receiving the item. After this time, we cannot accept returns or refunds. We recommend that you inspect the item upon receipt to ensure that everything is satisfactory.

2. Conditions for Returns

To ensure your rights, we only accept returns and refunds in the following cases:

Defective product: If the product has a manufacturing defect (such as a sewing error, torn or missing parts).

Misdescription: In case the product you receive is not the same as the image or description on the website.

Unused product: The product must be returned in its original condition, unused, unwashed, and with all tags attached.

3. Return Process

To initiate the return process, you need to follow these steps:

Contact Us: Send a return request via email to [email protected]. Please provide the following information:

• Your order number.
• A detailed reason for the return request.
• Images of the product (if the product is defective or damaged).

Pending Approval: Once we receive your request, we will review it and notify you of the approval as soon as possible.

Returning the Product: Once your request is approved, we will provide you with detailed instructions for returning the product. Please ensure that the product is packaged carefully, in its original condition, unused, and with all labels. The customer will be responsible for shipping costs unless the product is defective or damaged.

Return Confirmation: Once we receive the product and inspect its condition, you will receive an email confirming the return.

4. Refunds

We will notify you when we receive the returned product and inspect it. If your refund is approved, the money will be refunded to the original payment method within 30 business days.

5. About Delayed Refunds

If you have not received your refund, please check your bank account first. If the problem persists, please contact your credit card company, as it may take some time for the refund to be processed. If you have done all of these and still have not received your money, please contact us for assistance.

6. Problems and Damages

We recommend that you carefully inspect your order upon receipt to ensure that it is as ordered. If there are any defects such as damage or receiving the wrong product, please contact us immediately so that we can address them and provide appropriate solutions, such as replacement or refund.

7. Cancellation Policy

If you wish to cancel your order, please notify us within 24 hours of placing your order. After this time, your order will be placed in the processing process and we will not be able to cancel it. To cancel your order, please contact our customer service via email or phone, providing your order number and the reason for cancellation. We will confirm and refund you to your original payment method.

8. Changes to the Returns and Refunds Policy

We reserve the right to modify this return and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We recommend that you check back regularly for the latest information on this policy.

9. Contact us