Email: [email protected]
Address business: 3148 Cedar St, Scottdale, GA 30079, USA
Working hours: 8:00 am – 6:00 pm (EST) | Mon-Fri
Shipping policy
1. When will the order be shipped?
The order cut-off time is 6:00 PM (EST) every day.
Your purchase will be processed within 1-3 business days from the time you place your order from Monday to Friday (excluding weekends and holidays).
Delivery time: shipping time 7 – 15 days. Due to some force majeure reasons such as severe weather conditions, epidemics, etc., shipping may be delayed for several days. If there is a significant delay in shipping your order, we will contact you via email.
2. Shipping Fees
Standard shipping fee and 6.99USD for all orders.
3. Shipping Locations
Toneyking only provides shipping services within the United States. We are committed to providing customers with a convenient and fast shopping experience with the fastest order processing and delivery times possible. Once you place your order, it will be carefully packaged and sent to your address via reputable shipping services. We always track and update the status of your order to ensure you receive your product safely and on time. If you have any questions about the shipping process, do not hesitate to contact us for support!
4. Shipping Unit
We use FedEx, with its reliability and speed of delivery. With their support, we can provide you with flexible shipping options, from standard delivery to express delivery, to suit your needs and desires. We track each order and will notify you of the shipping status so you can wait for your product with peace of mind. If you have any questions about the shipping unit or the shipping process, please contact us for further advice!
5. Lost Package
Please note that we leave the package with the shipping company but they will deliver it instead! Not all cases are within our control and it is your responsibility to track your package and receive it. Any claims for lost packages must be filed within 5-7 days of the order being delivered.
6. Limitations
We are not responsible for any failed delivery attempts due to the customer’s careless behavior. Carelessness includes, but is not limited to, incorrect information such as order address/contact number/consignee name. In this case, we cannot refund you. If you find that your order information is incorrect, please contact us at [email protected] with your order number and correct information as soon as possible.
7. Order tracking
You will receive a confirmation email or text message with a tracking identification number and a link to track your package. To track your package, you can visit our tracking page. If you are unsure of your ID, please check our delivery confirmation email.